GameXchangecouk Ltd


 
 
Send Us Your Trade-In Free Of Charge
 
Disc Repairs
Review Centre

 

Returns

We test every single item returned to us. If an item authorised to be returned as faulty is found not to be faulty by our independent test centre we will return the item to you and you will be liable for the postage. This will not exceed 2.00 for DVD box sized video games. Postage costs for other products will depend on the item.

We advise you to check any video game on a second machine and to check any instructions carefully before returning it. We will not refund postage for items found to be in good working order.

Please click here to arrange for a return after checking your purchase meets the criteria below.

We will authorise the return of an item in the following cases:

10 day Exchange Policy

Disappointed with your purchase for any reason? We offer a 10 day exchange policy on pre-owned games (from the day of despatch). The game(s) must be returned to us within 7 days of a returns email being issued which will include the returns authorisation code given by our customer service team. You can then choose another game from our range. Please note that a charge may be deducted from the credit given for postage, packing and processing (usually around 1.99). Each purchase can only be exchanged once.

Faulty or damaged item

You may return any item that was faulty or damaged when received for a full replacement or refund. The items(s) must be returned to us within 7 days of a returns email being issued which will include the returns authorisation code given by our customer service team. We will refund your card once we have received and processed the item.  Any refund/exchange will only be processed after the fault described is verified by our independent test centre. We will also refund your return postage in that case.

Duplicate or incorrect item

You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. The items(s) must be returned to us within 7 days of a returns email being issued which will include the returns authorisation code given by our customer service team. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.

Unwanted item

You may return any unwanted item within 7 days of receiving it, for a full refund providing it is unopened. The items(s) must be returned to us within 7 days of a returns email being issued which will include the returns authorisation code given by our customer service team. We will refund your card once we have received and processed the item. Your return postage charges will not be refunded in these cases.

GameXchange Free 3 Month Guarantee

If any game develops a fault with three months of despatch we will gladly offer a repair or replacement copy free of charge. The items(s) must be returned to us within 7 days of a returns email being issued which will include the returns authorisation code given by our customer service team.

Packing your return

Wrap the item securely and include the original packing slip/invoice along with your returns authorisation email. Usually the packaging in which the item was sent can be used for its return.

Can I return Multibuy items?

Multibuy items can be returned to us if they are if one if the return refund conditions listed above is met. We are able to offer you a straight replacement for any single Multibuy item. However due to the nature of these promotions we cannot offer you a refund for the main or qualifying item alone. Refunds can only be issued if one if the return refund conditions listed above is met and BOTH items are returned to us.

 

© 2014 GameXchangecouk Ltd. All rights reserved.
http://www.gamexchange.co.uk/help-and-support/returns.html

Page updated 1st Jun 2009, 16:20

Designed and Maintained by Brick technology Ltd.
BRICK | Instant Websites