How can we help?
Frequently asked questions
- Why should I buy from GameXchange.co.uk?
- How do I find what I'm looking for?
- How do I make a purchase?
- I have some games that I don’t play anymore, I’ve noticed that your high street stores allow trade-ins, can I trade-in online?
- How do I trade-in my games?
- How much is postage and packing?
- How long will the game I ordered take to arrive?
- I have a discount code, how do I use it?
- I have yet to receive the game I ordered, where is it?
- I’m looking for a game for someone for a gift but don’t know what to buy, any suggestions?
- How do I rent games?
- How does Multibuy Work?
- I have a scratched game that has stopped working, what can I do?
- How do I return the item I purchased?
Why should I buy from GameXchange.co.uk?
GameXchange.co.uk offers a vast range of New and Pre-owned videogames covering all the current formats plus a wide range of retro formats too. We offer the highest level of customer service and a 3 month guarantee on all our software*.
How do I find what I'm looking for?
Often the easiest way to find what you're looking for is to search for it. The ‘Search’ box is at the top of every page, next to the GameXchange logo.
Simply type what you are looking for into the box and click ‘Search’. If you don’t find what you want straight away, here are a few tips:
Best results are often obtained if you enter just one or two key words from the title of the item you are looking for. Try using the least common words. (Don’t use words like ‘the’, ‘and’, ‘a’, etc. which will produce many results).
Adding punctuation is not necessary when searching. The GameXchange.co.uk search engine will reveal the same results ‘proper punctuation’ or not.
Try a different search category
As well as the more obvious platforms, best sellers and top preorders etc you can choose to Browse the site. The main areas of the site are shown at the top of every page in the navigation bar, under the Home tab; simply click the tabs to move between different formats.
You can choose to browse prior to, or after choosing a format, you can then choose a more specific category by clicking one of the options in the ‘Browse Games’ section on the left of every page. For example, you can narrow down your browse criteria in Xbox 360 by choosing ‘Adventure, ‘Driving/Racing’ or ‘Peripherals’ – it’s up to you!
How do I make a purchase?
Making a purchase at GameXchange.co.uk is quick, easy and secure.
When you find an item you want to purchase, click the ‘Buy’ button. The item will be added to your ‘Shopping Basket’ this is found on the left of the page, below the ‘Search’ box.
When you are ready finalise your order, click the ‘Checkout’ button in the Shopping Basket.
You will be asked to register or sign in.
You will be offered the chance to choose priority shipping for just £1.
You will be offered the chance to use all or part of their customer balance from trade-ins/returns (if any)
You will be offered the chance to use any promotional discount codes you have.
Once you have checked these details and clicked ‘Confirm’ you will have completed your purchase.
I have some games that I don’t play anymore, I’ve noticed that your high street stores allow trade-ins, can I trade-in online?
Yes, you can. At GameXchange.co.uk you can trade-in your old titles for a fair price against other titles, we have a vast selection of New and Pre-owned titles covering most formats from the latest generation of Nintendo, Playstation and Xbox to retro formats such as the Sega Megadrive and Super Nintendo. Click here for a guide to trading in at GameXchange.co.uk
How do I trade-in my games?
Trading-in is easy at GameXchange.co.uk. Simply find the game(s) you wish to trade in on our website and click the trade-in button. A pop-up box will then appear asking whether the game is complete choose the appropriate description and then the game will be added to the orange trade-in basket. Once you have completed your trade-in please use the checkout as normal and despatch your trade-ins to our trade-in processing department along with a copy of the quote given or a written note of the quote number and your email address. Until they are received the trade-in will be shown as pending on your account and no credit can be spent. The game(s) condition will be verified and they will then be tested before being credited to your account. Quotes are valid for 14 days. You are strongly advised to obtain free proof of postage from your post office before shipping.
Unfortunately we cannot accept trade-ins from non UK residents, please contact customer services for details.
How much is postage and packing?
Standard delivery for games is completely free. We use the Royal Mail.
None games may attract a delivery fee, please check with customer services for details.
For non UK customers post and packing costs vary, please contact customer services for details.
How long will the game I ordered take to arrive?
At GameXchange.co.uk standard postage and packing is always completely free!
In stock items are despatched the same or next working day. Dispatch to delivery usually then takes between 1–5 working days.
For non UK residents delivery times may vary, please contact customer services for details.
I have a discount code, how do I use it?
Simply complete your order as usual then input your discount code during checkout to get your discount applied (if applicable).
I have yet to receive the game I ordered, where is it?
Delivery usually takes 1–5 working days (from date of posting), but can take slightly longer on rare occasions. If you have been waiting more than 10 working days please contact us by selecting the title in question in the order history of your account and clicking the ‘order not received’ button to let us know your order hasn’t arrived. We can then verify the despatch details. However we do need to wait 21 days from despatch before we are able to investigate any lost post with the Royal Mail before issuing any replacement or refund. If you believe your item has been lost, and 21 days have passed, please contact customer services by selecting the title in question in the order history of your account and clicking the ‘order not received’ button.
Please allow 7 days after the estimated delivery date before reporting an item missing. If you think your item has been lost, and 7 days have passed since the estimated delivery date, please contact customer services by selecting the title in question in the order history of your account and clicking the ‘order not received’ button.
None UK customers may vary, please contact customer services for details.
I have a scratched game that has stopped working, what can I do?
We can repair most scratches on all disc media such as PS2 games, DVDs, 360 games etc. Simply purchase a repair(s) click here or type repair in the search box. Once you have completed your repair(s) order please use the checkout as normal and despatch your repairs to our repairs processing department along with a copy of the repairs order or a written note of the order number and your email address.
We guarantee we will remove virtually all scratches that do not reach the silver foil and will make the underside of discs look like new. However we cannot guarantee the games/music/data/film will then work as especially in the case of PC games the fault may be related to something else. But you will still be charged.
The £2.99 fee is for a disc to go through the professional repair system and be posted back to the customer. It does not guarantee success if the disc is irreparable due to damage to the foil side, cracks or dents in the disc etc.
Your game will then be despatched back to you free of charge.
How do I return the item I purchased?
Before returning any item please check your item fulfils the returns requirements detailed here then follow our returns authorisation procedure by clicking the 'I would like to return this item' link in your order history. We will email you a returns authorisation number along with details on how and where to send your return. Please note that we reserve the right to refuse any return which does not include a returns authorisation number.